For security reasons, we cannot change the account owner. Account changes can only be made from within the Knack Builder by the account owner.
This is a situation that has come up in the past and two routes have worked for other customers:
- Reaching out to the former employee to have him/her login and change those credentials.
- Accessing the former employee's email (the one attached to the Knack account) in order to reset the password using this reset link, then logging in with the new password and changing the account owner.
Note: We're prevented from altering or even accessing the account owner details to ensure the security of an account.