About Email History
Knack keeps track of every email sent through your Form Views. This is useful for confirming that your recipients have received the email, and troubleshooting any potential SPAM detections, etc.
Locate the History
You can find the Email History in the Form View that contains the Email Rule.
From the Pages Builder, edit your Form View and click the Emails tab. You will find the link labeled "View email delivery history" at the top of the page. If you do not see the link, it means the View does not have any Email Rules, click here to learn how to add an Email Rule.
Knack Tip: Your email history still stores the history for any Email Rule you may have previously deleted
View the History
Once you’ve clicked the link, a modal window will appear with a table containing the following columns
The date the email was sent. You can click on the expand icon to view the content of the message (if available).
The list of recipients that were sent the email. All recipients (To, CC, BCC) are included in a single comma-separated line.
The subject of the email. If you used Field values, it will show you the full rendered subject.
The result of the email delivery, it can be one of the following
|Sending||The server is in the middle of queueing the email to be sent|
|Processed||The email has reached the queue and is being prepared to be delivered|
|Deferred||The email cannot be immediately delivered, but it hasn’t been completely rejected. We will continue to try delivering a deferred email for 72 hours.|
|Delivered||The email has been received by the recipient’s server. This event does not guarantee that the email was placed in the recipient’s inbox. It still needs to go through client SPAM filters, etc.|
This event informs you when an email has been dropped. Dropped emails will not be re-sent. If you encounter this status, you should contact our support team immediately for more details. There are a number of reasons your email will not even be sent to a recipient for delivery:
|Bounced||The server cannot or will not deliver a message, Bounces often are caused by outdated or incorrectly entered email addresses. Many times you won’t know a bounced email address until it bounces. This event can help you ensure it doesn’t bounce again by updating the email address in your Database.|
|Spam||The email has been reported as SPAM by the recipient or their email provider. Several SPAM reports may have your account’s email privileges revoked; try to avoid sending the same email to these recipients.|